{"id":1015,"date":"2013-07-03T10:24:04","date_gmt":"2013-07-03T10:24:04","guid":{"rendered":"http:\/\/www.indigobusiness.co.uk\/blog\/?p=1015"},"modified":"2024-02-29T15:17:27","modified_gmt":"2024-02-29T15:17:27","slug":"customer-service-the-make-or-break-of-your-brand","status":"publish","type":"post","link":"https:\/\/wpblog.indigobusiness.co.uk\/customer-service-the-make-or-break-of-your-brand\/","title":{"rendered":"Customer service \u2013 the make, or break, of your brand."},"content":{"rendered":"

\"Business<\/a>\u201cTheir Customer Service was awful, I\u2019m never using that company again!<\/strong>\u201d \u2013 how many times have you heard people say that?<\/p>\n

Companies spend thousands of pounds every year on their marketing budget ensuring they portray a positive image of their brand, and attracting the right customers. All of the hard work can be undone in moments, with poor customer service.
\nOne of the most positive traits customer service professionals can possess, is the ability to respond effectively<\/strong> and coherently in different situations.<\/p>\n

Every phone call, every email and every interaction with a customer effects their perception of your brand. For customers, the quality of customer service determines whether to buy, and more importantly, whether to remain a customer<\/strong>. To ensure consistency in your brand it is imperative that these teams deliver the highest standards of verbal and written communication. Responses are not uniform, they differ each and every time, but a consistent message<\/strong> needs to be sent.<\/p>\n

Our world renowned communication workshops will ensure your customer service departments become the making of your brand, not the breaking.
\nThink on Your Feet\u00ae<\/a> teaches you the art and science of speaking convincingly and confidently, without relying on notes. You learn how structured thinking turns nervousness into energy<\/strong>. At the end of the workshop, participants will be able to:<\/p>\n