{"id":1499,"date":"2016-08-10T11:49:42","date_gmt":"2016-08-10T11:49:42","guid":{"rendered":"https:\/\/wpblog.indigobusiness.co.uk\/?p=1499"},"modified":"2023-10-25T14:45:47","modified_gmt":"2023-10-25T14:45:47","slug":"top-tips-communicating-with-difficult-stakeholders","status":"publish","type":"post","link":"https:\/\/wpblog.indigobusiness.co.uk\/top-tips-communicating-with-difficult-stakeholders\/","title":{"rendered":"Top tips &#8211; communicating with difficult stakeholders"},"content":{"rendered":"<p>Stakeholder management can be a challenge, you often need to juggle between positive and negative groups or individuals.<\/p>\n<p>A logical way to build good relationships, especially when communicating with a difficult stakeholder, is by using techniques learnt on our Internationally acclaimed\u00a0<a href=\"https:\/\/indigobusiness.co.uk\/Workshop\/think-on-your-feet\">Think on Your Feet\u00ae<\/a>:<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1502 size-thumbnail alignleft\" src=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-538321756-150x150.jpg\" alt=\"Stay calm and acknowledge the client. Let them vent if they need to.\" width=\"100\" height=\"100\" srcset=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-538321756-150x150.jpg 150w, https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-538321756-300x300.jpg 300w, https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-538321756-1024x1024.jpg 1024w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/><\/p>\n<p><strong>Stay calm:<\/strong><br \/>\n&#8211; Acknowledge the stakeholder.<br \/>\n&#8211; Let them vent if they need to.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1501 size-thumbnail alignleft\" src=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-485751830-150x150.jpg\" alt=\"two thumb up icon, Then ask closed questions to get to facts and give you time to think.\" width=\"100\" height=\"100\" srcset=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-485751830-150x150.jpg 150w, https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-485751830-300x300.jpg 300w, https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-485751830-1024x1024.jpg 1024w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/><\/p>\n<p><strong>Ask closed questions:<\/strong><br \/>\n&#8211; Get to the facts.<br \/>\n&#8211; Give yourself time to think.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1500 size-thumbnail alignleft\" src=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-180139137-150x150.jpg\" alt=\"Background with ear. Restate the facts to ensure clarity and let them know you are listening.\" width=\"100\" height=\"100\" \/><\/p>\n<p><strong>Let them know you are listening:<\/strong><br \/>\n&#8211; Restate the facts to ensure clarity.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><a href=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/TOYF-clock.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1522\" src=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/TOYF-clock-150x150.jpg\" alt=\"TOYF clock\" width=\"100\" height=\"114\" \/><\/a><strong>Finally use a Plan to lead to a solution.<\/strong><\/p>\n<p><a href=\"https:\/\/indigobusiness.co.uk\/Workshop\/think-on-your-feet\">Think on Your Feet\u00ae<\/a> attendees have a number of Plans to choose from:<\/p>\n<p>&#8211; A Pendulum Plan offers a potential win-win for all.<br \/>\n&#8211; A Triangle Plan could objectively define three options.<br \/>\n&#8211; And throw in a Benefits Plan to explain what your solution can do for your client, not what it can do for you.<\/p>\n<p>And if you don\u2019t know how to handle the complaint, don\u2019t give an explanation that shifts the blame onto somebody else. Instead, use a Clock Plan to create a plan of action to take care of the complaint.<\/p>\n<p><a href=\"https:\/\/indigobusiness.co.uk\/Workshop\/think-on-your-feet\">Want to understand what these \u2018plans\u2019 are?<\/a><\/p>\n<hr \/>\n<p><a href=\"https:\/\/indigobusiness.co.uk\/Workshop\/think-on-your-feet\">Find out more<\/a> about how <a href=\"https:\/\/indigobusiness.co.uk\/Workshop\/think-on-your-feet\">Think on Your Feet\u00ae<\/a> helps you to communicate with impact.<\/p>\n<p><strong>Learn more about stakeholder management:<\/strong><\/p>\n<ul>\n<li>Engage, manage and influence your stakeholders with our <a href=\"https:\/\/indigobusiness.co.uk\/sten\">Stakeholder Engagement (including Simulation)&#x2122;<\/a>.<\/li>\n<li><a href=\"https:\/\/wpblog.indigobusiness.co.uk\/selling-your-ideas-stakeholder-communication\/\">Read our article: Selling your ideas: stakeholder communication.<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Stakeholder management can be a challenge, you often need to juggle between positive and negative groups or individuals. A logical way to build good relationships, especially when communicating with a difficult stakeholder, is by using techniques learnt on our Internationally &hellip; <a href=\"https:\/\/wpblog.indigobusiness.co.uk\/top-tips-communicating-with-difficult-stakeholders\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":16,"featured_media":1500,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,170,150],"tags":[142,174,93,171,95,18],"class_list":["post-1499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication","category-stakeholder-engagement","category-think-on-your-feet","tag-communication","tag-complaint-handling","tag-simulation","tag-stakeholder-communication","tag-stakeholder-engagement","tag-think-on-your-feet"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top tips - communicating with difficult stakeholders - the indigo blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wpblog.indigobusiness.co.uk\/top-tips-communicating-with-difficult-stakeholders\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top tips - communicating with difficult stakeholders - the indigo blog\" \/>\n<meta property=\"og:description\" content=\"Stakeholder management can be a challenge, you often need to juggle between positive and negative groups or individuals. 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