{"id":1602,"date":"2016-11-23T11:50:39","date_gmt":"2016-11-23T11:50:39","guid":{"rendered":"https:\/\/wpblog.indigobusiness.co.uk\/?p=1602"},"modified":"2023-10-25T14:48:03","modified_gmt":"2023-10-25T14:48:03","slug":"understood-and-remembered-add-structure-and-impact-to-everything-you-say","status":"publish","type":"post","link":"https:\/\/wpblog.indigobusiness.co.uk\/understood-and-remembered-add-structure-and-impact-to-everything-you-say\/","title":{"rendered":"Understood and remembered &#8211; add structure and IMPACT to everything you say&#8230;"},"content":{"rendered":"<p><a href=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-502160532.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-1603 size-medium\" src=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-502160532-300x226.jpg\" alt=\"x-ray image of human head with brain fog\" width=\"300\" height=\"226\" srcset=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-502160532-300x226.jpg 300w, https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-502160532-1024x771.jpg 1024w, https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-502160532-398x300.jpg 398w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>\u2018Brain fog\u2019 &#8211; that\u2019s what happens when you get asked a question you know the answer to, where your response is unclear, often a little confused and long! There can be many reasons for this:<\/p>\n<ul>\n<li><strong>An intimidating audience<\/strong> (your team, your boss, the board).<\/li>\n<li><strong>The topic is sensitive or emotional<\/strong> (you may be delivering critical feedback).<\/li>\n<li><strong>You are caught off-guard<\/strong> (last minute business update, meeting or briefing; a technical question you need to convey to a non-technical audience).<\/li>\n<\/ul>\n<p>We often stammer or ramble. Causing misunderstanding, confusion and the wrong impression. And after the damage is done you remember what you should have said.<\/p>\n<p>Unlike a \u2018silver-tongued\u2019 colleague who communicates with clarity, brevity and impact \u2013 getting their message across and remembered. We often believe they are one of the select few, born with the ability to skilfully handle these informal or impromptu situations. This is not a skill you are born with, the ability to <a href=\"https:\/\/www.indigobusiness.co.uk\/Workshop\/think-on-your-feet\">Think on Your Feet\u00ae<\/a> and respond effectively when on-the-spot.<\/p>\n<p>Here are three top tips from <a href=\"https:\/\/www.indigobusiness.co.uk\/Workshop\/think-on-your-feet\">Think on Your Feet\u00ae<\/a> international. Practicing these will make \u2018brain fog\u2019 disappear, whether dealing with off the cuff questions on your feet or on your seat:<\/p>\n<p><a href=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-180139137.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1500 size-thumbnail alignright\" src=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/08\/ThinkstockPhotos-180139137-150x150.jpg\" alt=\"Listen\" width=\"150\" height=\"150\" \/><\/a><\/p>\n<p><strong>1. Listen &#8211; understand \u2018your\u2019 listener(s) before you react.<\/strong><\/p>\n<p>In today\u2019s fast-paced world, we feel the need to think and speak quickly. When we hear a question, we often begin to reply before the other person stops talking.<\/p>\n<p>There are times when you can quickly make your point and move on and everybody is happy.<\/p>\n<p>And there are also times when listening carefully and asking for clarity is essential to finding the right answer.<\/p>\n<p>For example, you are talking to your team about implementing a new process and you hear \u201cWhy is this company always making things more complicated\u201d.<\/p>\n<p>A good listener will acknowledge that change can be challenging. If spoken with sincerity it will help move the conversation in the right direction. Then, ask them for an example of what they mean. Chances are this will help defuse the situation and lead you to their real concern.<\/p>\n<p><a href=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-495394826.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1604 size-thumbnail alignright\" src=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-495394826-150x150.jpg\" alt=\"Identify\" width=\"150\" height=\"150\" \/><\/a><strong>2. Identify triggers &#8211; to know how to respond.<a href=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-495394826.jpg\"><br \/>\n<\/a><\/strong><\/p>\n<p>Let\u2019s say the reaction to your query above is \u201cI am already busy enough, I don\u2019t have time to deal with this\u201d.<\/p>\n<p>You could launch into a defensive and emotional brain dump. Or, you could identify the triggers in their language and react effectively.<\/p>\n<p>The trigger in this situation is \u201cI\u201d; they are only focused on how the change is impacting them. Their perspective is narrow, so to get them on board you start broadening their perspective.<\/p>\n<p>Shift the focus from their individual problem to the broader solutions being offered to support the initiative, and the big picture impact the new process will provide for everyone.<\/p>\n<p>If your argument is credible you will find your audience slowly but surely moving to a new and more productive perspective.<\/p>\n<p><a href=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-154956751.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1605 size-thumbnail alignright\" src=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-154956751-150x150.jpg\" alt=\"Rule of Threes\" width=\"150\" height=\"150\" \/><\/a><\/p>\n<p><strong>3. Stay on track &#8211; remember the rule of threes.<\/strong><\/p>\n<p>One of the biggest challenges most of us face is knowing when to stop talking, especially when put on the spot.<\/p>\n<p>When we are subject matter experts we get wrapped up in too much detail. If we are passionate, our emotions override our logic and we ramble.<\/p>\n<p>If you need to say more than a couple of words to make your point, try focusing on the \u2018Rule of Threes\u2019 to keep you on track. Give the quick answer and support it with no more than three points.<\/p>\n<p>For example, an executive stops you in the hall and asks what\u2019s new and exciting in your department. You could say \u201cwe\u2019re keeping busy\u201d and hope they don\u2019t ask more questions.<\/p>\n<p>Or you could launch into a detailed description about all your great ideas and risk boring your audience.<\/p>\n<p>Your best option is to say that you are working on some exciting ideas and then briefly share the top three. Move from one key point to the next and you will sound organised and confident.<\/p>\n<p>It\u2019s not the only way to communicate but experts know it is one of the most memorable ways to deliver a message. Remember Goldilocks and those Three Bears?<\/p>\n<p><a href=\"https:\/\/www.indigobusiness.co.uk\/Workshop\/think-on-your-feet\">Find out more about Think on Your Feet\u00ae<\/a>, available as public\u00a0workshops and in-house courses.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2018Brain fog\u2019 &#8211; that\u2019s what happens when you get asked a question you know the answer to, where your response is unclear, often a little confused and long! There can be many reasons for this: An intimidating audience (your team, &hellip; <a href=\"https:\/\/wpblog.indigobusiness.co.uk\/understood-and-remembered-add-structure-and-impact-to-everything-you-say\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,150],"tags":[18,155],"class_list":["post-1602","post","type-post","status-publish","format-standard","hentry","category-communication","category-think-on-your-feet","tag-think-on-your-feet","tag-verbal-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Understood and remembered - add structure and IMPACT to everything you say... - the indigo blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wpblog.indigobusiness.co.uk\/understood-and-remembered-add-structure-and-impact-to-everything-you-say\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Understood and remembered - add structure and IMPACT to everything you say... - the indigo blog\" \/>\n<meta property=\"og:description\" content=\"\u2018Brain fog\u2019 &#8211; that\u2019s what happens when you get asked a question you know the answer to, where your response is unclear, often a little confused and long! There can be many reasons for this: An intimidating audience (your team, &hellip; Continue reading &rarr;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wpblog.indigobusiness.co.uk\/understood-and-remembered-add-structure-and-impact-to-everything-you-say\/\" \/>\n<meta property=\"og:site_name\" content=\"the indigo blog\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-23T11:50:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-25T14:48:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wpblog.indigobusiness.co.uk\/wp-content\/uploads\/2016\/11\/ThinkstockPhotos-502160532-1024x771.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"771\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Richard Evans\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Richard Evans\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/wpblog.indigobusiness.co.uk\\\/understood-and-remembered-add-structure-and-impact-to-everything-you-say\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wpblog.indigobusiness.co.uk\\\/understood-and-remembered-add-structure-and-impact-to-everything-you-say\\\/\"},\"author\":{\"name\":\"Richard Evans\",\"@id\":\"https:\\\/\\\/wpblog.indigobusiness.co.uk\\\/#\\\/schema\\\/person\\\/349834f9c980ec8163e9186fc92058e4\"},\"headline\":\"Understood and remembered &#8211; 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