{"id":1963,"date":"2017-11-29T11:40:14","date_gmt":"2017-11-29T11:40:14","guid":{"rendered":"https:\/\/wpblog.indigobusiness.co.uk\/?p=1963"},"modified":"2024-03-04T16:49:25","modified_gmt":"2024-03-04T16:49:25","slug":"do-you-plan-what-you-say","status":"publish","type":"post","link":"https:\/\/wpblog.indigobusiness.co.uk\/do-you-plan-what-you-say\/","title":{"rendered":"Do you plan what you say?"},"content":{"rendered":"

\"\"During my career I have received and delivered communication skills training, achieving both effective and candid outcomes. Much of this development has been preparing what I would say in any given scenario \u2013 and it\u2019s served me well. However, there is a saying that,\u00a0\u201cGod and the Devil laugh at those who make plans.<\/em>\u201d<\/p>\n

Conversations, just like life itself, don\u2019t always go as expected and what I had rehearsed I didn\u2019t always deliver.<\/p>\n

Strategy – regain control and show credibility<\/strong><\/p>\n

This is where Think on your Feet\u00ae has excelled in providing me with strategies to maintain mutual respect, regain control and show credibility.<\/p>\n

Crossing the bridge<\/strong><\/p>\n

The bridging techniques\u00a0taught on Think on Your Feet\u00ae, mean that if I get a difficult question I can think rapidly about what I will say next. I can acknowledge the issue or ask for clarity in a manner that demonstrates I appreciate the point. The result is markedly different to a retort tinged with a defensive or aggressive tone. And this is very important as we often get questions fired at us just to test our knowledge or opinions. I need the audience to remember my key messages, not that I got bolshie with someone. This means I remain professional and respectful\u00a0and gives me a few moments to consider how I will answer.<\/p>\n

I then have the luxury of six proven plans to choose from to create impact in a concise way that resonates with my audience. I\u2019m not floundering, waffling through some ill-thought out response. In essence, it\u2019s less about rehearsing and more about quality thinking.<\/p>\n

Thinking before you speak<\/strong>
\nThink on Your Feet\u00ae<\/a> is the internationally acclaimed workshop that teaches you how to put structure first. On this unique workshop you learn how to create a roadmap for what you’re going to say BEFORE you speak. That way, both you and your listeners will reach the destination. You will say what you need to say without getting lost. More importantly, your listeners will get the message, loud and clear, without confusion. Find out more about Think on Your Feet\u00ae.<\/a><\/p>\n

Join Carole on our latest Indigo Insights Webinar: Be more effective and dynamic in all conversations. Reserve your place here…<\/a><\/p>\n

\n

\"\"<\/a>Carole Williams is an influential senior manager with over 20 years’ experience in service operations, managing performance development and training across all levels. She is an accredited trainer in Edward de Bono\u2019s Six Thinking Hats\u00ae<\/a>, Lateral Thinking™, <\/a>Course in Creativity™<\/a>\u00a0and Simplicity™<\/a>, as well as the communication suite of workshops Think on Your Feet\u00ae<\/a>, Writing Dynamics™<\/a>, and The Skilled Presenter™.<\/a><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

During my career I have received and delivered communication skills training, achieving both effective and candid outcomes. Much of this development has been preparing what I would say in any given scenario \u2013 and it\u2019s served me well. 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