training your people, making companies better

better thinking | better communication | better projects

+44 (0)20 8334 7140

Terms & Conditions

These terms and conditions were updated on 24 May 2018 to include an update regarding data protection.

These terms and conditions apply to all Indigo services unless otherwise agreed between Indigo and the client contact/organisation for:

VAT (at 20%) is payable where required by law.

Indigo Business Services Ltd (“Indigo”). Indigo representative refers to the trainer, consultant or speaker.

Force majeure and illness

Indigo shall be entitled to suspend performance in whole or in part for such period if it is absolutely prevented from performing due to events beyond its control. Such events may include illness of the Indigo representative, transportation strikes or severe weather. Indigo will inform the client as soon as possible.

Data protection

Indigo process and stores personal information to provide, measure and promote its products and services; fulfil contractual requests; for legal requirements; and to respond to legacy requests regarding attendance. Personal information is not sold, rented or given to any other organisation for their own use.

Indigo works with third-parties to deliver products and services, they only receive the information required to fulfil their contract. They are not permitted to contact you directly, unless agreed with you.

The full Privacy Policy can be reviewed at

Public workshops, public accreditation and re-accreditation events:



Payment must be received within 30 days of invoice date or before the workshop (whichever is sooner). The workshop fee covers all training materials, lunch and refreshments. Accommodation is not included in the workshop fee.


If a delegate wishes to transfer to a later event, within 20 working days of the original event date, there will be an administrative charge of 25% of the standard event fee (regardless of any discounts given). If transfers are made within 5 working days of the original event date, 50% of the standard event fee (regardless of any discounts given) will be charged.


If a booking is cancelled within the 30 working days or if the delegate fails to attend the event, the full event fee is due immediately. If a booking is cancelled more than 30 working days before the event, an administration fee of 10% (of the full standard workshop rate) will be charged.


There will be no charge if a substitute person from your organisation wishes to replace the original delegate on the same date and same event. Please inform our office of any change to the original booking via

NB. All transfers, cancellations or substitutions must be confirmed in writing.

In-house/In-company training:



Programme fees include the cost of the Indigo representative, participant workbooks/handouts and visual aids. The fee relates to up to 15 participants attending each event, unless otherwise stated.

It does not include the cost of the meeting room or audio-visual equipment, which the client arranges, unless otherwise agreed.

Indigo representative travel, accommodation and living expenses are either arranged and paid for by the client or recharged at cost, in addition to the programme fee.


50% of the fee is payable on acceptance of our proposal and the balance payable within 7 days of delivery of the event. Other expenses incurred by the Indigo representative will be invoiced as soon after the programme as is possible, and are payable on receipt of invoice.

Cancellation/change of date

In the event of cancellation by the client within 15 working days of the scheduled start date, the full programme fee will be due.

Cancellation prior to this will incur 50% of the programme fee and any expenses already incurred in the preparation of the event will be charged.

If change of date is requested by the client, within 30 working days of the scheduled start date, 50% of the programme fee is liable for payment and any expenses already incurred in the preparation of the event will be charged.

Workbooks, licences and support materials:



Payment must be received before the order is processed. Freight/shipping charges are invoiced at cost for all deliveries.

Order delivery

Virtual items can be delivered within 1 working day of processing. For physical items please allow up to 21 days from date of despatch.

Minimum order quantity

Is set to a minimum order of x10 workbooks.


If you have any further questions, please call the team on +44 (0)20 8334 7140 or contact us at Indigo Business Services Limited, Parkshot House, 5 Kew Road, Richmond, TW9 2PR.