These terms and conditions were updated 18/10/24 to clarify cancellation, changes and transfer terms and conditions.

These terms and conditions apply to all Indigo services unless otherwise agreed between Indigo and the client contact/organisation for:

Late payment

In the event of a late payment of Indigo’s Invoice, Indigo shall be entitled to charge interest daily from the date of the invoice to the date full payment is made. This is charged at 4% above the base rate of Barclays Bank plc. If payment is outstanding for longer than 90 days, we reserve the right to cancel any forthcoming workshops or reservations your organisation has. All outstanding invoices to you will become immediately due and payable.

Force majeure and illness

Indigo shall be entitled to suspend performance in whole or in part for such period if it is absolutely prevented from performing due to events beyond its control. Such events may include, but are not limited to, the illness of the Indigo representative, transportation strikes, internet/delivery platform outages, or severe weather. Indigo will inform the client as soon as possible.

Data protection

Indigo processes and stores personal information to provide, measure and promote its products and services; fulfil contractual requests; comply with legal requirements; and respond to legacy requests regarding attendance. Personal information is not sold, rented or given to any other organisation for their own use.

Indigo works with third parties to deliver products and services; they only receive the information required to fulfil their contract. They are not permitted to contact you directly unless you have given your consent.

The full Privacy Policy can be reviewed at www.indigobusiness.co.uk/privacy.

Public workshops, public accreditation and re-accreditation events:

Fees

Fees are invoiced and payable in British pounds sterling, unless otherwise negotiated with Indigo in writing. Payment must be received within 30 days of the invoice date or before the workshop (whichever is sooner). The workshop fee covers all training materials and for:

• Face-to-face/Classroom – lunch and refreshments. Accommodation is not included in the workshop fee.
• Virtual instructor-led training (VILT) – learning platform and additional learning materials. It does not include delegate equipment or internet connection, which the client arranges and is responsible for ensuring the speed and quality of.

Transfer

If a delegate wishes to transfer to a later workshop, within 20 working days of the original workshop date, an administrative charge of 25% of the standard workshop fee will apply (regardless of any discounts given). If transfers are made within five working days of the original workshop date, 50% of the standard workshop fee (regardless of any discounts given) will be charged. A transfer can only be made once per delegate, per booking.

Cancellation

If a booking is cancelled within 30 working days or the delegate fails to attend the workshop, the full workshop fee is due immediately. If a booking is cancelled more than 30 working days before the workshop, an administration fee of 10% of the full standard workshop fee (regardless of any discounts applied) will be charged.

Substitution

There will be no charge if a substitute person from your organisation wishes to replace the original delegate on the same date and same workshop. Indigo must be informed a minimum of 5 working days before the start date via substitutions@indigobusiness.co.uk. If the delegate has accessed their materials, we are unable to accept a substitution in their place.

Delegate Health And Safety

We are committed to collaborating with public workshop venues that provide the safest possible environment, ensuring they adhere to all Covid-19 Secure guidelines – with policies and procedures in place to guarantee your utmost health, safety and security. The latest updates on our collaborative efforts with partners can be found at: https://www.indigobusiness.co.uk/Workshops/calendar/Public-Workshop-Health-And-Safety-For-Delegates. 

NB. All transfers, cancellations or substitutions must be confirmed in writing.

Indigo Learning Credits:

Fees

Fees are invoiced and payable in British pounds sterling, unless otherwise negotiated with Indigo in writing. The full package fee will be invoiced upon signature of the master agreement and is due within 30 days of the invoice date or before the first workshop (whichever is sooner). This is non-refundable in the event of cancellation. The package fee covers all training materials and for:

• Face-to-face/Classroom – lunch and refreshments. Accommodation is not included in the workshop fee.
• Virtual instructor-led training (VILT) – learning platform and additional learning materials. It does not include delegate equipment or internet connection, which the client arranges and is responsible for ensuring the speed and quality of.

Transfer

If a delegate wishes to transfer to a later workshop, within 20 working days of the original workshop date, an administrative charge of 25% of the standard workshop fee will apply (regardless of any discounts given). If transfers are made within five working days of the original workshop date, 50% of the standard workshop fee (regardless of any discounts given) will be charged. A transfer can only be made once per delegate, per booking.

If a booking is cancelled within 30 working days of the workshop, or if the delegate fails to attend, the Indigo Learning Credit(s) will still be classified as used.

There will be no additional charges or loss of Learning Credit(s) if a substitute person from your organisation wishes to replace the original delegate on the same date and same workshop. Indigo must be informed a minimum of 5 working days before the start date via substitutions@indigobusiness.co.uk. If the delegate has accessed their materials, we are unable to accept a substitution in their place.

NB. All transfers, cancellations or substitutions must be confirmed in writing.

In-house/In-company training:

All cancellations, transfers or changes must be confirmed in writing to your Indigo consultant.

Fees

Fees are invoiced and payable in British pounds sterling, unless otherwise negotiated with Indigo in writing.

The fees include the cost of the Indigo representative, all participant workbooks/handouts and visual aids. The fee allows 12 (unless otherwise agreed) participants attending:

• Face-to-face/classroom events - do not include the cost of the training room or audio-visual equipment, which the client arranges, unless otherwise agreed. Indigo representative travel, accommodation and living expenses are either arranged and paid for by the client or recharged at cost, in addition to the workshop/programme fee.
• Virtual instructor-led training (VILT) events - do not include delegate equipment or internet connection, which the client arranges and is responsible for ensuring the speed and quality of.

Payment

50% of the total fees is payable upon signature of our agreement and the balance is payable within 7 days of workshop delivery. Additional delegate fees, plus other expenses incurred by the Indigo representative/additional delegates, will be invoiced as soon as possible after the workshop.

Cancellation, changes and transfer

In the event of a workshop/programme transfer, or a change of workshop/programme date by the client, 100% of any expenses incurred will be due immediately. If within 30 working days of the scheduled start date of the workshop/programme, an additional 50% of the total fees is also liable for immediate payment.

The workshop/programme must be re-booked within 3 months of the original workshop/programme start date. All remaining fees will be due at the end of this 3-month re-booking period, regardless of whether the workshop/programme has been delivered. If there is a change of confirmed venue, 100% of any expenses already incurred will be due immediately.

COVID-19 Restriction Clause

If a contractually agreed-upon face-to-face workshop cannot be delivered due to government legislation changes, COVID-19 travel restrictions, or local restrictions, Indigo reserves the right to change the face-to-face delivery to virtual delivery. In this instance, the client workshop will be delivered utilising the same delivery dates, times and delivery consultant, where possible. There will be no additional charge for this change to virtual delivery.

It is the client’s responsibility to ensure that all delegates have the required technology to access the learning platform. Indigo can provide alternative online materials if needed or if they have not already been distributed to delegates. Unused, unopened materials that have not been distributed to delegates must be returned to Indigo within 30 days of the workshop. Should the client require both physical and digital materials, these will be invoiced separately to the client. Any representative travel and accommodation charges already incurred in preparing the workshop will be invoiced to the client at cost.

Workbooks, licences and support materials:

Payment

Fees are invoiced and payable in British pounds sterling, unless otherwise negotiated with Indigo in writing. Payment must be received before the order is processed. Freight/shipping charges are invoiced separately, at cost, after delivery. All orders are non-refundable and non-cancellable.

Order delivery

Digital items can be delivered within seven working days of processing. For physical items, please allow up to 21 days from the date of dispatch.

All orders must be delivered within 12 months of purchase. If not, all items (physical or digital) will expire, and no refund or credit will be given.

Minimum order quantity

It is set to a minimum order of x10 items.

Enquiries

If you have any further questions, please call the team on +44 (0)20 3836 8640 or contact us at Indigo Business Services Limited, Unit 2, The Factory, 2 Acre Road, Kingston Upon Thames KT2 6EF, United Kingdom.